User Centricity – To what extent are services provided online? How mobile friendly are they? And what online support and feedback mechanisms are in place?
Transparency – Are public administrations providing clear, openly communicated information about how their services are delivered? Are they transparent about the responsibilities and performance of their public organisations, and the way people’s personal data is being processed?
Key Enablers – What technological enablers are in place for the delivery of eGovernment services and Information Digital Architectures?
Cross-Border Mobility – How easily are citizens from abroad able to access and use the online services?
EGov Metrics is an "Award Winning" methodology of digital transformation designed by Joseph Caristena.